WASHVAULT (and affiliates) Service

User Agreement
Terms and Conditions

When you sign up online or in person and/or use WASHVAULT and affiliates’ Laundry Services ("service") you agree to all of the terms and conditions listed below.  Please read the following terms and conditions carefully, as they form the agreement between you and WASHVAULT and affiliates’ Laundromat.  If you do not agree to these terms and conditions, you should opt out of the Service. 

WASHVAULT and affiliates will use full effort to ensure that its wash/dry/fold service maintains high quality standards.  However, WASHVAULT and affiliates are not responsible for clothing that bleeds, shrinks, or otherwise changes as a result of our normal washing and drying process. 

WASHVAULT and affiliates are not responsible for lost or stolen articles unless sufficient evidence proves that WASHVAULT and affiliates was negligent and responsible for the loss. WASHVAULT and affiliates are not responsible for garments labeled "hand wash only" or "dry clean only" or "line dry" and is not responsible for checking for these labels in Customer's garments.  Garments with these labels will undergo our normal wash/dry/fold process unless Customer provides special instructions deeming otherwise.  Please check garments before delivering them to WASHVAULT and affiliates.  WASHVAULT and affiliates does offer ala carte dry cleaning services.  Articles that are intended for dry cleaning must be placed in a separate bag and clearly marked "dry cleaning".  All other garments not clearly marked "dry cleaning" or other special instructions by Customer will undergo our wash/dry/fold process. WASHVAULT and affiliates is not responsible for loss of or damage to any personal items such as money, jewelry, makeup, lip balm, gum, pens, or any other object that is left in pockets or otherwise not intended to be washed by WASHVAULT and affiliates.  The customer agrees not to leave such items in the clothing or in WASHVAULT and affiliates laundry bags.  WASHVAULT and affiliates are not responsible for damage to garments resulting from items left in Customer's clothing or laundry bag. WASHVAULT and affiliates reserves the right to refuse cleaning any item for the safety and hygiene of the staff and machines.  WASHVAULT and affiliates does not guarantee removal of all stains. WASHVAULT and affiliates is not liable for damage or loss of clothing/items due to the fault of the third-party dry cleaners.  If WASHVAULT and affiliates are proven to have lost the item, from the daily records sheet, WASHVAULT and affiliates will reimburse the Customer for lost or damaged clothing in an amount to be determined by WASHVAULT and affiliates, not to exceed 50% of the original purchase price or the cost of the laundry service, whichever is lesser.  If the entire cost of laundry service is reimbursed, remaining unused weeks of laundry service will be forfeited.

Customer must notify WASHVAULT and affiliates within 5 days of receipt of a delivery of any lost or damaged items from that particular delivery.  If the item is not reported before or on that fifth day then the failure to do so constitutes waiver of a claim for any lost or damaged items from that delivery.  The Customer agrees to meet a WASHVAULT and affiliates employee at the specified time and location for pick-up and delivery, unless permission has been granted by the Customer to leave their WASHVAULT Laundry bag unattended at a pre-determined location, in which case Customer's WASHVAULT Laundry bag must be waiting at the specified location at pick-up time.  WASHVAULT and affiliates are not responsible for the loss or damage of items left unattended for pick-up or drop-off.  If Customer or Customer's laundry bag is not present at the time of pick-up, it is Customer is responsible to bring their laundry bag to WASHVAULT and affiliates Laundromat located at 317A Boston Ave, Medford, MA  02155, or forfeit service for that week.  WASHVAULT and affiliates will use full efforts to try to work with the Customer to pick-up or deliver clothing in the event that Customer is not able to keep their specified time.  In the event that an alternate pick-up/delivery can't be coordinated, then the Customer has the option to deliver clothing to the WASHVAULT and affiliates Laundromat located at 317A Boston Ave, Medford, MA  02155, and the Customer will be notified to pick up clothing when wash/dry/fold has been completed.  Customer is not entitled to receive a refund for service that they were not available for on any given week.

If the Customer has additional laundry, beyond the provided laundry bag, an average charge of $1.00/lbs will be charged.  Charges for additional laundry and dry-cleaning services rendered will be tracked by WASHVAULT and affiliates, and a bill will be emailed to the Customer when payment is due.  Payment for "extra charges" is expected at the next pick-up following distribution of the bill.  Payment can be made online or with cash/check made payable to "WASHVAULT Lab LLC" placed in a marked envelope inside of the laundry bag.  Please attempt to notify the WASHVAULT and affiliates driver that payment is included in the laundry bag if this is the case. 

WASHVAULT and affiliates reserves the right to withhold a Customer's laundry if payment for laundry services, dry cleaning services, or overages has not been received in full.  WASHVAULT and affiliates will gladly release the laundry to the Customer once the amount due has been received in full.